FAQs
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
How do I cancel an order?
Our goal at Y Beauty Lab is process and ship orders quickly. Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.
What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care Team by email: ybeautylabpr@gmail.com immediately so we can resolve the issue.
What should I do if I received a damaged item?
In the rare occurrence that an item was damaged during transit, please contact Customer Care Team by email: ybeautylabpr@gmail.com immediately so we can resolve the issue.